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AI Is De-Siloing the US Enterprise
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Everyone involved for even the briefest of moments in the US Enterprise quickly sees a massive inefficient structure present in almost every corporation of any significant size.
This structure, or set of structures, is the bane of virtually every employee.
The cry is heard across the land, who set this behemoth up like this?
Why are we doing things like this?
What is the inefficient mastadon present in every enterprise?
Silos.
The Positive Side of Silos
Silos, on the one hand appear to be not only necessary but crucial in today's enterprise.
Indeed silos in the enterprise exist in order to establish efficiently communication (if one could call it that) of information up the ladder to leadership.
Silos also exist to make each subgroup within the enterprise as efficient as possible at doing their one specific responsibility.
The Negative Side of Silos
And yet...
Silos are vastly ineffective and inefficient.
Silos are incomprehensibily slow to adapt to the ever-changing world.
Silos seem completely incapable of changing even when that change is required to, not only maintain existing customers and their changing needs, but also to reach new audiences whose needs may differ from the existing client base either by a little or a lot.
Meet, the new arrival to the silo'd US Enterprise, AI.
Artificial Intelligence (AI) has at least 3 ways to de-silo US enterprises, and in so doing, provide the following 4 benefits:
1) Increased value to existing customers
2) Increased profit to the enterprise
3) Increased Total Addressable Market
4) Increased employee retention, engagement and fulfillment
AI is able to do so by delivering the following to the currently sclerotic, siloed enterprise:
1) Increased Adaptability - By Driving Cultural Shift within the Enterprise
2) Reduced Operational Costs - By Improving the Quality and Speed of Communication and Coordination
3) Improved Customer Satisfaction - By Enhancing Customer Service
Imagine an enterprise that was able nimble enough to adapt to each new change this world throws its way, that continuously reduced costs through vastly improved communication and coordination, and that grew its customer base and its loyalty by leaps and bounds through enhanced customer service.
What could possibly stop such an enterprise from succeeding?
1 - Generative AI for Cultural Shift
The ability for AI to streamline the enterprise culture at a very rapid pace is just beginning to be appreciated.
a. Generative AI offers a powerful avenue to transform developer productivity and expedite a cultural shift within organizations.
By breaking down silos, enterprises can foster collaboration and visibility.
b. Research indicates that AI developer productivity benefits could boost global GDP by over $1.5 trillion by 2030.
See Computer Weekly's article entitled "Why AI Will Push Enterprises to Eliminate the Silos that Slow Innovation".
c. Business leaders recognize that even small productivity enhancements can significantly accelerate time-to-innovation, providing a competitive edge.
d. Finally, organizations need to embrace generative AI and focus on integrating it efficiently, understanding that technology is an enabler, and cultural norms often hinder true innovation.
2 - AI-Driven Communication and Coordination
What is more, AI's ability to communicate, organize, and coordinate across an enterprise has tremendous value and potential.
a. AI-powered tools, including machine learning and advanced analytics, can revolutionize how employees communicate, collaborate, and coordinate workflows.
b. The greater efficiency, improved synchronization, and reduced tunnel vision which results from adopting these tools will have the greatest impact on the bottom line of enterprises that embrace this change the most fervently.
c. By leveraging AI, enterprises can break down silos by streamlining processes and enhancing cross-functional communication.
3 - Enhancing Customer Service with AI
a. Generative AI can transform customer service experiences.
Traditionally frustrating and lengthy interactions can be streamlined.
b. Automated responses, personalized recommendations, and efficient handling of customer inquiries are possible with AI.
c. Those enterprises which successfully leverage AI can break down silos between customer service teams and other departments, leading to better overall service.
In summary, AI’s potential to eliminate silos lies in its ability to drive cultural change, enhance communication, and improve customer interactions.
What is more, as enterprises embrace AI, they position themselves for greater agility and competitiveness in the evolving business landscape.
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